Remote Support
Improve technical support performance with AR Remote Support
AR Remote Support Room Benefits
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Increase First Time Fix rates
Frontline.io's features help improve first-time fix rates by enabling real-time support, collaboration, and providing relevant information, resulting in quick and efficient issue resolution.
Save money on field services
Frontline.io helps companies save money on field services by providing remote support, reducing the need for on-site visits and allowing users to resolve issues independently.
Close the skill gap
Frontline.io's technology and immersive experiences help close the skill gap by providing effective and interactive training and support, resulting in improved productivity and reduced costs.
Retain expert knowledge
Frontline.io helps retain expert knowledge by enabling real-time support, collaboration, and providing relevant information, allowing experts to share their knowledge effectively and efficiently.
Work anytime anywhere
Frontline.io allows users to work anytime, anywhere, by providing access to the platform on any device, enabling users to access training and support, regardless of location.
Streamline training and support processes
Frontline.io simplifies and streamlines the training and support process for companies by providing a user-friendly platform that utilizes cutting-edge technology to automate and streamline processes. This leads to improved efficiency, reduced costs, and increased productivity for the company.
AR Remote Support Room Features
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Web Client Session
The web client session allows remote users to access and control a computer or device remotely, making it easy to provide support, troubleshoot issues, or access information from any location. This feature is easy to use, secure and allows for real-time collaboration, making it a powerful tool for improving productivity, reducing costs, and boosting efficiency.
Ar Annotations
We enable users to overlay digital information on the platform, creating a more immersive and interactive training and support experience. It can be used to provide real-time guidance, feedback, data display, and highlighting key features, improving productivity, reducing costs, and boosting efficiency.
Screenshare
frontline.io allows users to share their screen with others in real-time, enabling efficient remote collaboration and support. This feature supports a wide range of platforms and devices, making it easy for teams to share information, troubleshoot issues, and collaborate effectively, regardless of location.
Split Screen
frontline.io’s split screen feature allows users to display multiple windows or applications on the same screen, making it easy to compare, contrast and analyze different information simultaneously. This feature enables users to be more efficient and productive, as they can access all the necessary information without having to switch between different windows or applications. It’s also useful for remote support and training, as it allows the users to share multiple screens with others.
Integrated Chat
frontline.io offers an integrated chat function, which enables real-time communication and collaboration between users. This feature enables users to share information, ask questions, and receive support in real-time, regardless of location. The integrated chat feature is easy to use and can be accessed from any device, making it a powerful tool for improving productivity, reducing costs, and boosting efficiency. With this feature, users can easily connect with other team members or clients, to support them effectively.
Cross Platform
frontline.io’s cross-platform capability allows users to access and use the platform on any device, including computers, laptops, tablets and smartphones. This feature enables users to access training and support, regardless of location, and allows for flexibility in how they access the platform. With this feature, users can easily connect with other team members or clients, to support them effectively, and it makes it easy for companies to provide immersive and engaging experiences to their employees and clients, no matter where they are located.
The ONLY cross-platform Cross-Reality XR Plattform
Experience by yourself frontline.io. See what a Digital Twin, Interactive Flows, Remote Support, Virtual Training Rooms, Interactive Parts Catalog, and more can do for you
COMPATIBLE DEVICES
frontline.io offers
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A Digital detailed replica of an object in the virtual world that can be accessed on any device with ease
Virtual space where instructor and trainees gather around a Digital Twin enabling effective training, learning, and assessments
Interactive procedures and tutorials containing steps and choice points to be activated in the new realities based on the Digital Twin
A Digital detailed replica of an object to the virtual world that can be accessed on any device
A Digital detailed replica of an object to the virtual world that can be accessed on any device
A Digital detailed replica of an object to the virtual world that can be accessed on any device
Remote support
An expert communication that guides the field personnel using AR, MR, video, annotation, and chatting tools The Remote support saves travel time, improves First Time Fix, and increases Machine Up Time The Remote Support is seamlessly integrated with the Virtual Training Room
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