Even though global travel ground to halt last year, production and work did not. More than ever, employees, distributors, and customers needed to get up to speed on new physical systems, or refresh and deepen their knowledge on existing ones.
With no possibility of frontal in-classroom training, many companies turned to training via well-known video conferencing platforms like Zoom, Microsoft Teams, or Google Hangouts. These platforms had the primary advantage of low cost – just a fraction of in-person training. Using them, companies could bring together groups of geographically remote trainees quickly and efficiently, and with reasonable communication quality.
The primary problem remains that training via video conferencing platforms is just not very effective – especially for hardware products or complex machines. The options for collaboration and hands-on trial-and-error – some of the most crucial aspects of training – are simply nonexistent via traditional video platforms.
Luckily, long before anyone had heard of the Coronavirus, another option was developed…